1. Effective Date: [08/18/2025]
2. Services Provided
We offer various cleaning services, including but not limited to residential cleaning, commercial cleaning, deep cleaning, and specialized services. Detailed descriptions of our services will be provided on our website.
3. Booking and Payment
- Services can be booked through our website, by phone, or in person.
- Payment is required at the time of booking or upon completion of the service, depending on the agreement.
- We accept various payment methods, including credit/debit cards and electronic transfers.
4. Cancellations and Rescheduling
- Cancellations must be made at least [insert time frame, e.g., 24 hours] in advance.
- If you cancel less than [insert time frame], you may be charged a cancellation fee.
- Rescheduling requests are subject to availability and must also adhere to the same notice period.
5. Client Responsibilities
- Ensure that we have access to the property at the scheduled time.
- Remove valuable items and fragile belongings from areas to be cleaned.
- Inform us of any specific cleaning requirements or concerns prior to the service.
6. Liability
- We are fully insured and take all reasonable precautions to protect your property. However, we are not liable for any damages or losses unless caused by our negligence.
- Clients are responsible for informing us of any pre-existing damages or issues in the property.
7. Health and Safety
- Our staff reserves the right to refuse service if they feel that conditions present are unsafe or hazardous.
- You must inform us of any allergies or sensitivities in advance.
8. Privacy
- We value your privacy and handle your personal information in accordance with our Privacy Policy. For more details, please refer to our Privacy Policy on our website.
9. Amendments and Modifications
- We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and continued use of our services will constitute acceptance of the updated terms.
10. Governing Law
- These Terms and Conditions shall be governed by and construed in accordance with the laws of TENNESSE
11. Contact Information
For any inquiries or clarifications regarding these Terms and Conditions, please contact us at:
- Email: ROCKYTOPCLEANERS@gmail.com
Thank you for choosing us!
Return and Refund Policy for Cleaning Services
Effective Date: 08/18/2025
1. Introduction
At [ROCKY TOP CLEANERS] we strive to provide high-quality cleaning services. This Return and Refund Policy outlines the conditions under which clients may request a refund or service re-perform.
2. Service Satisfaction Guarantee
We are committed to your satisfaction. If you are not completely satisfied with our cleaning services, please contact us within [24 hours] of service completion. We will make every effort to resolve the issue, which may include re-cleaning the area in question at no additional charge.
3. Eligibility for Refunds
- Refund requests must be made within [48 hours] after the service is completed.
- Refunds will only be issued if we are unable to rectify the issue through re-performance of the service.
- Refunds will not be granted for dissatisfaction related to expectations that were not communicated prior to the service.
4. Cancellation Policy
- Clients may cancel their scheduled cleaning service without charge if notice is given at least [24 hours] in advance.
- Cancellations made less than [24 hours] before the scheduled service may incur a cancellation fee, which will be deducted from any refund.
5. Refund Process
To initiate a refund request, please contact us at:
- Phone: [8655625013]
Include your name, contact information, service date, and details of your request. The refund will be processed within [7–10 business days] upon approval.
6. Non-Refundable Items
- Any fees for services rendered or materials that were purchased specifically for your cleaning service may not be refundable.
- Deposits or pre-payments for services that were scheduled but not completed due to client cancellation or no-show may also be non-refundable.
7. Amendments to Policy
We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
8. Contact Us
For questions or concerns regarding this policy, please reach out to us:
- Email: [ROCKYTOPCLEANERS@gmail.com]
Thank you for choosing [ROCKY TOP CLEANERS]. Your satisfaction is our priority!
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